Quick Fix: The Most Common Login Problem
If you can't log into your MedXimity account, a forgotten or mistyped password is the cause in the majority of cases. The fastest path back in is a password reset: enter the email address associated with your account on the login page, request a reset link, and follow the instructions in the email that arrives. If that single step resolves the issue, you're done. If you're still blocked — wrong email address, no reset email, locked account, or a 2FA problem — work through the steps below in order until access is restored.
Step 1 — Forgotten Password: How to Reset Your MedXimity Account Password
How to request a password reset link
- Go to medximity.com and click Log In.
- Click Forgot Password? beneath the password field.
- Enter the email address you used when you registered your provider account.
- Click Send Reset Link. A password reset email will be dispatched immediately.
- Open the email, click the reset link, and create a new password. The link is single-use and expires after a set window — use it promptly.
What to do if the MedXimity password reset email isn't arriving
If the reset email hasn't appeared within a few minutes, run through the following before requesting a second link:
- Check your Spam, Junk, or Promotions folder — automated emails frequently land there.
- Search your inbox for [email protected] or the word MedXimity across all folders.
- Confirm you entered the correct email address. A single typo silently redirects the email elsewhere.
- Wait up to five minutes; some mail servers introduce a short delivery delay.
- If the email still hasn't arrived, return to the Forgot Password screen and request a second link.
Allowlisting MedXimity emails
To prevent future delivery issues, add [email protected] to your contacts or safe-senders list. In most email clients, opening a MedXimity email and selecting Add to Contacts or Never send to spam is sufficient. If your practice uses a domain-level spam filter, ask your IT administrator to allowlist the medximity.com sending domain.
Step 2 — Unrecognized Email Address: Forgot Which Email You Used to Sign Up
You may have registered with a different email
Providers sometimes register with a personal address during initial onboarding, then later try to log in with their practice email — or vice versa. Before assuming an account doesn't exist, try every email address you may have used: personal, practice, and any previous employer addresses.
How to look up which email is on your account
- Think back to when you first claimed or created your profile. Was it from a specific device or inbox?
- Search all your inboxes for a welcome email or confirmation from MedXimity — the address that received that email is your registered address.
- Check whether a colleague or office manager may have completed the registration on your behalf using their own email.
Contacting support if you no longer have access to that email
If the registered email account itself has been deactivated or belongs to a former employer, self-service options will not work. Contact MedXimity Support directly — see the final section of this article — and provide identifying details so the team can verify your identity and update the address on file.
Step 3 — Locked Account After Too Many Login Attempts
Why accounts get temporarily locked
MedXimity locks an account after a set number of consecutive failed login attempts. This is a standard security measure that protects your provider profile, your patient-facing information, and any connected Digital Patient Chart data from unauthorized access.
How long the lockout lasts and how to unlock your account
Account lockouts are temporary. In most cases, access is restored automatically after a short waiting period — typically 15 to 30 minutes — without any action required on your part. To unlock your account before the waiting period ends:
- Use the Forgot Password? flow described in Step 1. Successfully completing a password reset will clear the lockout.
- If the lockout persists after the reset, contact MedXimity Support. A support agent can manually clear the lockout after verifying your identity.
Important: Do not continue entering passwords while the account is locked — each additional failed attempt may extend the lockout window.
Step 4 — Browser, Cookie, and Cache Issues
How to clear your browser cache and cookies to fix login problems
Stale cached data is a surprisingly common and silent cause of login failures. The login page may load from an outdated cache that conflicts with the current session. Clear cache and cookies for medximity.com, then attempt login again.
- Chrome: Settings → Privacy and Security → Clear browsing data → Check Cookies and Cached images → Clear data.
- Firefox: Settings → Privacy & Security → Cookies and Site Data → Clear Data.
- Safari: Preferences → Privacy → Manage Website Data → Remove All.
- Edge: Settings → Privacy, search, and services → Clear browsing data → Choose what to clear.
Trying a different browser or incognito window
Open a private or incognito window (Ctrl+Shift+N in Chrome, Ctrl+Shift+P in Firefox) and attempt login there. A private window uses no cached data or stored cookies. If login succeeds in private mode, a cached session or a browser extension is the likely culprit — try disabling extensions one at a time to identify the conflict.
Supported browsers for MedXimity
MedXimity is optimized for current versions of Google Chrome, Mozilla Firefox, Microsoft Edge, and Safari. Using an unsupported or significantly out-of-date browser version may cause login and display issues. Update your browser before troubleshooting further.
Step 5 — Mobile Login Troubleshooting: MedXimity Not Working on a Mobile Phone
Mobile browser vs. app behavior differences
MedXimity is accessible via mobile browser. If you are experiencing login issues specifically on a mobile device, the problem is often one of the following: an outdated mobile browser, a saved password that no longer matches your current credentials, or a cookie that needs to be cleared on the device.
Steps to resolve mobile login issues
- Open your mobile browser's settings and clear the cache and cookies for medximity.com.
- Ensure your mobile browser (Chrome for Android, Safari for iOS) is updated to its latest version.
- If a saved password is autofilling, delete the saved credential and type your current password manually.
- Try switching between your mobile browser and a desktop browser to confirm whether the issue is device-specific.
- If your device is on a restricted network (hospital Wi-Fi, VPN), try switching to a different network or disabling the VPN temporarily to rule out a network-level block.
Step 6 — Two-Factor Authentication (2FA) Issues
Not receiving your two-factor authentication verification code
If you have 2FA enabled and the verification code isn't arriving:
- Confirm the phone number or authenticator app associated with your account is the one you are currently checking.
- For SMS codes: check that your phone has signal and is not in Do Not Disturb mode. The code typically arrives within 60 seconds.
- For authenticator app codes: verify that your device's clock is set to automatic/network time. Authenticator apps generate time-based codes, and a clock that is even slightly off will produce invalid codes.
- Request a new code only after the previous one has expired — duplicate requests can delay delivery.
What to do if you've lost access to your 2FA device
If you no longer have access to the phone or authenticator app tied to your account, self-service login is not possible until the 2FA method is updated. Contact MedXimity Support immediately. You will be asked to verify your identity through an alternate method before the 2FA configuration on your account can be changed.
Provider and Attorney Login: Are the Entry Points Different?
MedXimity serves both healthcare providers and personal-injury attorneys through the same platform. The primary login page — accessible at medximity.com — is the correct entry point for all user types, including providers and attorneys. Your account role and the dashboard you see after login are determined by how your account was configured at registration, not by a separate URL. If you are a provider who is also associated with a law firm account (or vice versa), confirm with your account administrator which email address and role were set up for your access. There is no separate patient login portal at the same URL — patients access their information through a distinct patient-facing flow, so if you are looking for provider-specific features and seeing a patient-oriented interface, you may be logged in under the wrong account type.
When to Contact MedXimity Support for Account Help
Reach out to MedXimity Support if:
- Password reset emails are not arriving after multiple attempts and allowlisting.
- Your account remains locked after the automated lockout period.
- You no longer have access to the email address or 2FA device on your account.
- You suspect unauthorized access to your account.
- None of the steps above have restored access.
What information to have ready before you reach out
Having the following details on hand will allow the support team to verify your identity and resolve your issue faster:
- The email address(es) you believe are associated with your account
- Your full name and practice name as they appear on your MedXimity profile
- The approximate date your account was created or your profile was claimed
- A brief description of the specific error message or behavior you are seeing
- The browser and device you are using
For guidance on what appears on your profile once you're back in, see How to Claim and Verify Your MedXimity Provider Profile and How to Update Your Practice Address, Phone Number, and Business Hours on MedXimity.
How to submit a support request
- Visit the Help Center at medximity.com and navigate to Contact Support.
- Select Account Access as the issue category.
- Complete the request form with the information listed above and submit. A support agent will respond during business hours.
Still Need Help?
If you have worked through every step above and still cannot access your account, our support team is ready to assist. Submit a request through the Contact Support link in the Help Center and include your name, practice, and a description of the issue. For profile and account management questions once you're back in, visit How to Claim and Verify Your MedXimity Provider Profile.