Your Medximity profile is visible to patients actively searching for providers in your specialty and area. Claiming it takes roughly 5 minutes. This article walks you through every step — including what to do if your profile already exists, how verification works, and what changes once you're verified.
What You'll Need Before You Start
Gather the following before you begin. Having these ready eliminates the most common delays.
- Your NPI number — used to locate or pre-populate your profile
- A valid business email address — personal emails are accepted but a practice domain builds trust with the verification team
- One verification document — any of the following is accepted:
- State license certificate or license number
- DEA registration (if applicable)
- NPI confirmation letter from NPPES
- Practice business license
- Practice address and phone number for each location you want listed
Mobile or desktop? The claim flow works on both. For uploading verification documents, desktop is faster. The profile editor is fully functional on mobile.
Claiming vs. Creating: Which Applies to You?
You may be wondering: why is my provider profile already on Medximity? Most profiles are auto-generated from public NPI registry data. If you're a chiropractor, PT, or acupuncturist and your profile isn't showing up in the directory, it likely exists but hasn't been claimed — not that it's missing entirely.
Search for your name at medximity.com/find-a-provider first.
- Profile found → Claim it. Your name, specialty, and practice address are already there. Claiming confirms you're the provider and unlocks editing.
- No profile found → Create one. You'll enter your NPI and build the profile from scratch. NPI data will pre-fill available fields automatically.
The difference between claiming and creating a provider profile matters because claimed profiles carry existing search visibility. Creating a new profile starts that visibility from zero.
{{screenshot: Search results page showing an unclaimed provider profile with a "Claim This Profile" button highlighted}}Step-by-Step: How to Claim Your Profile
- Go to medximity.com/claim or locate your profile via the provider search and click "Claim This Profile."
- Enter your NPI number. The system will match it against your existing profile or NPPES data. A green checkmark confirms the match. {{screenshot: NPI entry field with green checkmark confirmation indicator}}
- Create your account or log in if you already have one. Use the email address you want associated with practice communications.
- Review the pre-filled information pulled from NPI data — name, specialty, and primary practice address. Note any fields that need correction before submitting.
- Upload one verification document (see accepted types above).
- Click "Submit Claim." You'll see a confirmation screen with a reference number. {{screenshot: Claim submission confirmation screen showing reference number and estimated review timeline}}
If your NPI is already claimed by someone else: Contact support at medximity.com/support with your license number and practice details. The team will investigate and transfer the profile if ownership is confirmed.
How Verification Works — and How Long It Takes
After submission, the Medximity team manually reviews your verification document against your NPI record. Here's what to expect:
- Standard review: 1–2 business days
- If additional documentation is needed: You'll receive an email within 24 hours of submission with a specific request
- Confirmation: An email with the subject line "Your Medximity profile is verified" signals completion
You can log in at any time to check status. A "Verification Pending" badge on your profile dashboard means your submission is in queue. Once approved, the badge changes to a verified checkmark visible to patients.
If incorrect NPI data is causing a mismatch, update your NPPES record first at nppes.cms.hhs.gov, then restart the claim. NPPES updates typically propagate within 1–2 weeks.
Multi-Location Providers and Group Practices
For providers asking how to add multiple locations to a provider profile — or whether a group practice needs one listing or separate ones — here's how Medximity handles it:
- Individual provider, multiple locations: One profile, multiple location entries. After verification, go to Profile → Locations → Add Location for each practice address.
- Group practice: Each provider in the group has their own individual profile. The practice can also have a separate group listing that links to individual provider profiles. These are not the same profile — they serve different search functions.
- Shared NPI (group NPI): If your practice operates under an organizational NPI, contact support before claiming. Group NPI claims follow a slightly different verification path.
What Happens After Your Profile Is Verified
Verification unlocks the full profile editor and activates your patient-facing listing. Here's what changes immediately:
- Profile completeness score appears on your dashboard. Profiles scoring 80% or above appear higher in Medximity search results.
- Edit access to all fields: bio, photo, services, insurance accepted, languages, and office hours
- Review management — respond to patient reviews directly from your dashboard
- Patient inquiry routing — appointment requests and contact form submissions go to your designated practice email
To get more patients through your online provider profile, complete every section of the profile editor. Providers with a photo, full bio, and verified credentials receive significantly more profile views than incomplete listings. Learn how the completeness score is calculated at medximity.com/help/profile-completeness.
To update provider information on your healthcare directory listing going forward, log in and navigate to Profile → Edit Profile. Most changes publish immediately. Credential updates may trigger a brief secondary review.
{{screenshot: Provider dashboard showing completeness score meter at 72% with suggested actions listed below}}Frequently Asked Questions
My chiropractor profile isn't showing up in the online directory. What do I do? Search medximity.com/find-a-provider using your full legal name and state. If no result appears, your profile may not yet exist in our system — use the Create a Profile path at medximity.com/claim. If you find the profile but it's not appearing in search results, verify that the profile is claimed and that your completeness score is above 50%. Can a practice manager claim the profile on behalf of the provider? Yes. The verifying document must still belong to the provider, but a practice administrator can complete the claim process using the provider's NPI and credential documentation. What if my NPI data has errors I can't fix quickly? Submit the claim with the correct information and note the discrepancy in the support field during submission. The verification team can cross-reference your state license directly if NPI data is outdated. Do I need to re-verify if I move practices? No. Update your location in the profile editor. Re-verification is only required if your professional credentials change (e.g., new license in a different state).Still Need Help?
The Medximity provider support team is available Monday through Friday.
- Help Center: medximity.com/help
- Submit a ticket: medximity.com/support
- Live chat: Available from your provider dashboard when logged in
For NPI mismatch issues or disputed profile ownership, include your NPI number and state license number in your support request to expedite resolution.
