How to Review Your Website Build and Manage Declined Service Requests in MedXimity EHR

마지막 업데이트 Aug 31, 2026

This guide explains how providers and authorized staff can review a website build in MedXimity, submit revisions, approve the build, and manage declined service requests in MedXimity EHR.

Quick Answer: Where to Review Builds and Declined Requests

To review your website build, sign in to MedXimity EHR and open the website build or service request area from your dashboard. If a request was declined, check the Service Requests section and filter by status. You can usually open the declined request, review the reason, edit the request, and resubmit it if the request type allows updates.

Website builds: Review from the website build status or onboarding area.
Approvals: Approve the build from the build review screen when your practice is ready to move forward.
Declined requests: Find them under Service Requests by filtering for Declined status.
Revisions: Submit clear feedback from the build review or request detail page.

Before You Begin

Before you review a website build or update a declined service request, confirm that you are signed in with the correct practice account and have the right permissions.

Administrators can typically review website builds, approve updates, and manage service requests.
Providers may be able to review content, request changes, and approve items depending on account permissions.
Staff users may need admin access to approve builds or resubmit certain requests.

If you cannot see the website build area or service request tools, ask your account administrator to check your user role before contacting support.

For profile-related setup, see How to Claim and Verify Your Medximity Provider Profile. If your website review involves location details, see How to Update Your Practice Address, Phone Number, and Business Hours on Medximity.

How to Review Your Website Build in MedXimity EHR

Use this process when you need to review website build in MedXimity before approval or launch.

Sign in to your MedXimity EHR account.
From the dashboard, open the website build, onboarding, or service request area available to your account.
Select the website build assigned to your practice.
Review each page or section carefully, including practice name, provider names, services, address, phone number, business hours, and contact forms.
Check that content reflects your practice accurately and does not include services, providers, or locations that should not appear.
Open any preview links provided and test them on desktop and mobile if available.
If everything looks correct, continue to the approval step. If changes are needed, submit a revision request before approving.

How to Submit Website Build Feedback or Revision Requests

If you need changes, submit website build revision request details from the review screen. Clear feedback helps the MedXimity team update the build efficiently.

Open the website build record in MedXimity EHR.
Select the option to request changes, submit feedback, or add revision notes.
List each requested change separately.
Include the page or section name, the current text or issue, and the replacement text when possible.
Attach files if your account allows uploads, such as a logo, provider headshot, or corrected document.
Submit the revision request.
Return to the status area to confirm the build is no longer waiting on your approval.

Example of helpful feedback: On the Services page, replace Chiropractic Care with Chiropractic Care and Rehabilitation. On the Contact page, update Friday hours to 8:00 AM to 1:00 PM.

Avoid vague notes such as make the homepage better or update services. Specific notes reduce follow-up questions.

How to Approve a Website Build

If you are wondering where to approve website build updates, look for the approval action on the website build review page. Approval should only be submitted after your practice has reviewed the content and is ready for the next step.

Sign in to MedXimity EHR with an account that has approval permission.
Open the website build record.
Review the final preview and any recent revisions.
Select Approve, Approve Build, or the equivalent approval action shown in your account.
Confirm the approval if prompted.
Check the MedXimity EHR website build status to confirm the build now shows as approved or moved to the next workflow stage.

Approval confirms that your practice has accepted the build as presented. If you notice an issue after approval, submit a new service request or contact MedXimity support if the update is urgent.

How to Find Declined Service Requests

If you cannot find declined service request records, start with filters. Declined requests may not appear in your default open or active request view.

Sign in to MedXimity EHR.
Open Service Requests from the dashboard or main navigation.
Use the status filter and select Declined.
Clear date filters if the request was submitted earlier than the current view range.
Search by request title, request type, patient-independent service item, or submitter name if available.
Check whether you are viewing the correct practice location or account.
If the request still does not appear, ask your administrator whether your role can view declined requests.

What a Declined Service Request Means

If you are asking what does declined service request mean, it means the request was reviewed but could not be completed as submitted. A declined status does not always mean the request is permanently rejected. In many cases, it means the request needs more information, a correction, a different request type, or approval from the correct user.

Open the declined request and review the notes or reason field. If the request can be edited, update the missing or incorrect information and resubmit it. If the request cannot be edited, create a new request with the corrected details or contact support for guidance.

How to Edit and Resubmit a Declined Request

Use these steps to edit declined request in MedXimity and resubmit declined service request EHR items when the request type allows resubmission.

Open Service Requests in MedXimity EHR.
Filter by Declined status.
Select the declined request you want to update.
Read the decline reason or support note carefully.
Select Edit, Revise, Resubmit, or the available action shown on the request.
Correct the requested information. Add details, attachments, or clarification as needed.
Review your changes before submitting.
Select Resubmit.
Return to the request list and confirm the status changed to pending, submitted, or under review.

If there is no edit or resubmit option, the request may be closed or restricted. In that case, create a new service request with the corrected information, or contact support if you are unsure which request type to use.

Common Reasons a Service Request May Be Declined

If you are unsure why was service request declined, check the request notes first. Common reasons include:

Missing information: The request did not include enough detail for the team to complete it.
Incorrect request type: The request was submitted in the wrong category.
Duplicate request: A similar request is already open or completed.
Permission issue: The request requires approval from an administrator or authorized provider.
File issue: An attachment was missing, unreadable, or not the correct file.
Scope mismatch: The request may not match the service available in your current account setup.
Conflicting information: The requested update conflicts with existing practice information, such as address, hours, or provider details.

For website-related changes, make sure your directory and practice information are current. You may also find How to Conduct a SEO Audit for Website helpful when reviewing your site content.

Status Definitions for Website Builds and Service Requests

The MedXimity EHR website build status and service request status help you understand what action is needed next.

Status What it usually means What to do next Pending The item is waiting for review, processing, or user action. Open the item to see whether your practice needs to respond. In Review The MedXimity team or your practice is reviewing the request or build. Wait for notes or check back for updates. Revision Requested Your practice submitted feedback or requested changes. Monitor the build for updated preview content. Approved Your practice approved the build or request. No action is needed unless new changes are required. Declined The request could not be completed as submitted. Review the reason, edit if allowed, and resubmit or create a new request. Completed The work has been finished. Review the completed work and submit a new request for additional changes.

Website build approved vs pending: Pending usually means the build still needs review, processing, or approval. Approved means an authorized user has accepted the build and the workflow can move forward.

When to Contact MedXimity Support

Contact support when you cannot resolve the issue from the website build or service request screens. Use the MedXimity support declined service request notes if you have them available.

You cannot see the website build or service request area.
You believe a request was declined in error.
The declined request has no reason or notes.
You need to approve a website build but cannot find the approval button.
You resubmitted a request but the status did not update.
You need help deciding whether to revise an existing request or create a new one.

When contacting support, include your practice name, the request title or ID if available, the status shown, and a short description of what you expected to happen.

FAQ

How long does website approval take?

Approval timing can vary based on the build stage, revisions, launch requirements, and whether additional information is needed from your practice. After you approve the build, check the website build status for the next step or contact support for an account-specific update.

Can I approve a build and request changes later?

Yes, you may be able to submit later updates through a new service request. However, approval means the current build is accepted, so submit known revisions before approving whenever possible.

Why can I not see the approval button?

Your user role may not include approval permissions, the build may not be ready for approval, or the item may already be approved, declined, or completed. Ask an administrator to verify your role if the button is missing.

Can I resubmit every declined service request?

Not always. Some declined requests can be edited and resubmitted. Others may require a new request. Open the declined item and look for Edit, Revise, or Resubmit options.

What should I include in a revision request?

Include the page or request area, the exact item that needs to change, the corrected information, and any supporting files. Specific requests are easier to process than general comments.

Still Need Help?

If you still need help, use the Help or Support option inside your MedXimity EHR account. Include your practice name, the website build or service request status, and a brief description of the issue so the support team can review it efficiently.

This article is for educational purposes only and is not a substitute for professional medical advice, diagnosis, or treatment. Always consult a qualified healthcare provider about your specific condition. If you may be experiencing a medical emergency, call 911 or seek emergency care immediately.