Use this DigitalPatientChart practice website review guide to confirm that your patient-facing website is accurate before a new site or update is approved for publishing. A complete practice website review helps prevent errors in contact details, provider information, service descriptions, and appointment instructions.
This article is for practice administrators, providers, and staff members responsible for reviewing website content in DigitalPatientChart.
Overview: Reviewing Your Practice Website in DigitalPatientChart
If you are wondering how to review practice website content in DigitalPatientChart, the goal is simple: check every patient-facing detail before approval. Patients may use your website to confirm your location, call your office, read about your providers, and understand the conservative care services you offer.
During review, focus on accuracy, clarity, and compliance-friendly wording. Clinical content should be educational and should avoid promises such as guaranteed pain relief, cures, or certain outcomes. If a section is incorrect or unclear, request edits before approval.
Before You Start
Before opening the review area, gather the information your team will need to compare against the website.
- Confirm the correct practice name, phone number, address, website domain, and business hours.
- Have each provider review their name, credentials, specialty, and biography if possible.
- Review current services, treatments, and locations so outdated information can be flagged.
- Assign one person to collect feedback so edit requests are clear and not duplicated.
- Use a desktop computer and a mobile device for the final review.
If your Medximity listing also needs updates, see How to Update Your Practice Address, Phone Number, and Business Hours on Medximity.
Step 1: Open the Practice Website Review Area
To open practice website review area access in DigitalPatientChart, sign in with an account that has the correct practice permissions.
- Log in to DigitalPatientChart.
- Go to your practice dashboard.
- Open the website or marketing section available to your practice.
- Select the practice website review item, preview link, or pending website update.
- Open the preview in a new browser tab so you can move through the website like a patient would.
If you do not see the review area, confirm that you are logged into the correct practice account and that your user role includes website review permissions.
Step 2: Review Practice Name, Contact Details, and Locations
Patients rely on your website to find and contact your office. Take time to check practice contact details online before approving the site.
- Confirm the practice name is spelled correctly and matches your preferred public-facing name.
- Check the main phone number, fax number if shown, and appointment contact options.
- Review each address, suite number, city, state, and ZIP code.
- Verify business hours, including lunch closures, weekend hours, and holiday language if listed.
- For multi-location practices, confirm each location displays only the providers and services that apply there.
- Click phone number links on mobile to confirm they dial the correct number.
If your practice is also working on local visibility, you may find How to Create a Google My Business Listing for a Chiropractic Practice helpful.
Step 3: Check Provider Names, Credentials, and Bios
Provider information should be accurate and easy for patients to understand. Use this step to verify provider credentials on website pages before approval.
- Check each provider name for spelling, suffixes, and professional credentials.
- Confirm credentials are current and displayed consistently across the site.
- Review specialties, treatment focus areas, and biography details.
- Remove or correct any outdated affiliations, locations, services, or schedule details.
- Make sure no provider is listed at a location where they do not practice.
- Confirm photos, if used, match the correct provider.
If you also need to manage provider profile visibility, review How to Claim and Verify Your Medximity Provider Profile.
Step 4: Verify Services, Conditions, and Treatment Descriptions
Service pages help patients understand what your practice offers. Review treatment descriptions for accuracy, readability, and conservative-care appropriateness.
- Confirm listed services are currently offered, such as chiropractic care, physical therapy, rehabilitation, therapeutic exercise, massage therapy, acupuncture, ergonomic education, or wellness care.
- Check that condition pages are educational and do not appear to diagnose the reader.
- Look for wording that overpromises outcomes. Replace language such as cures, fixes, or guarantees with qualified language such as may help, may support, or is commonly used for.
- Confirm treatment descriptions match how your providers actually practice.
- Remove services, techniques, or equipment that are no longer available.
- Make sure service descriptions are understandable to patients without removing necessary clinical accuracy.
For broader website quality checks, see How to Conduct a SEO Audit for Website.
Step 5: Review Appointment and Contact Language
Appointment language should tell patients how to contact your practice without creating confusion about availability, insurance, or outcomes.
- Check buttons such as Request Appointment, Call Now, Contact Us, or Message the Office.
- Confirm forms ask only for information your practice needs to respond appropriately.
- Review appointment instructions for new patients, returning patients, and referral patients if listed.
- Make sure the site does not imply emergency response unless your practice specifically provides that service.
- Confirm any patient portal references are accurate.
If your patients use the portal, you may also share How to Message Your Provider Through the Patient Portal.
Step 6: Check the Website on Desktop and Mobile
Many patients visit practice websites from a phone. Review both desktop and mobile versions before approval.
- Open the preview on a desktop or laptop computer.
- Review the homepage, provider pages, service pages, location pages, and contact page.
- Open the same pages on a mobile phone.
- Confirm text is readable without zooming.
- Check that buttons are easy to tap and not overlapping other content.
- Test phone number links, map links, menu navigation, and contact buttons.
Step 7: Look for Compliance and Accuracy Issues
Website content should be truthful, clear, and appropriate for a healthcare audience. Review for statements that could mislead patients or create unsupported expectations.
- Remove guarantees of results, recovery, pain relief, or cure.
- Avoid language that tells a reader they have a specific diagnosis.
- Use qualified wording for clinical claims, such as may help, may support mobility, or some patients report improvement.
- Do not include patient names, identifiable health details, or testimonials unless your practice has the proper permissions and review process.
- Check that photos, provider credentials, and service descriptions are accurate.
- Confirm all claims reflect services your practice actually provides.
Step 8: Request Edits Before Approval
Understanding website approval vs edit request decisions helps prevent avoidable publishing errors. If you find incorrect or incomplete information, request edits before approving the website.
- Write down the page where the issue appears.
- Describe the exact correction needed.
- Include the current text and the preferred replacement text when possible.
- Group related edits by page or section.
- Submit the edit request through the review workflow or to your Medximity support contact.
- Wait for the revised preview before giving final approval.
Step 9: Approve the Website or Website Updates
Only approve the website when your team has completed review and no known patient-facing errors remain. This helps you approve website updates without errors that could affect patient trust or office workflow.
- Complete the pre-approval checklist below.
- Confirm all requested edits have been applied.
- Recheck the pages that were edited.
- Confirm desktop and mobile display are acceptable.
- Select the approval option in DigitalPatientChart or reply with approval through the instructed workflow.
- Save or document the approval confirmation for your internal records.
Common Issues and How to Handle Them
Patients can't find my practice website
If patients can't find my practice website is the concern, confirm that the website has been approved and published. Also check that your domain, Medximity profile, and local listings point to the correct site. Search visibility can take time and may depend on indexing, local listing consistency, and website content quality.
The wrong phone number or address is showing
Request an edit immediately and include the correct phone number or address. If the same information appears on your Medximity profile, update that listing as well.
A provider or service is missing
Confirm whether the provider or service should appear on the website and at which location. Then submit the missing information as an edit request.
The site looks correct on desktop but not mobile
Send a screenshot, device type, and browser if possible. This helps support identify display issues faster.
Pre-Approval Website Review Checklist
- Practice name is correct.
- Phone number, address, hours, and locations are correct.
- Provider names, credentials, bios, and photos are accurate.
- Services and treatments are current.
- Condition and treatment descriptions are accurate and do not guarantee outcomes.
- Appointment and contact buttons work.
- Desktop version has been reviewed.
- Mobile version has been reviewed.
- All requested edits have been completed.
- Final approval has been submitted only after review is complete.
FAQs About Reviewing Your Practice Website
How do I review my practice website in DigitalPatientChart?
Open the practice website review area in DigitalPatientChart and move through each patient-facing section carefully. Check contact details, locations, provider names, credentials, services, condition descriptions, appointment language, and mobile display.
What should I check before approving my practice website?
Verify the practice name, phone number, address, hours, provider bios, credentials, service descriptions, and appointment instructions. For multiple locations, confirm that each location shows only the services and providers that apply there.
What is the difference between approving a website and requesting edits?
Approving the website means the reviewed version is ready to be published or updated. Requesting edits means something should be corrected first, such as an incorrect credential, outdated service, wrong phone number, or unclear appointment language.
Why should treatment descriptions be reviewed for accuracy?
Treatment descriptions help patients understand what your practice offers. They should be clinically accurate, easy to read, and consistent with conservative care. They should not promise results, diagnose the reader, or make unsupported claims.
Should I review my practice website on a phone before approval?
Yes. Check that text is readable, buttons are easy to use, phone numbers display correctly, and appointment or contact options are easy to find.
How long does website approval take in DigitalPatientChart?
Approval timing can vary depending on whether the website is ready as submitted or whether edits are requested. A straightforward approval may move faster than a review that requires corrections to provider details, service descriptions, or location information.
Still Need Help?
If you cannot access the website review area, need to request edits, or are unsure whether your site is ready for approval, contact Medximity support through your DigitalPatientChart support channel. Include your practice name, the website page involved, and a brief description of the issue.