Use this guide to review website updates in Medximity EHR, check Medximity service request status, and resolve a declined service request when more information or a correction is needed.
Before you begin
Before you review or update a website service request, confirm that your provider account has the right access.
- You must be signed in to Medximity EHR with a provider account.
- Your account must have permission to view website update requests and service requests for your practice.
- Your account must have permission to edit or respond to service requests if you need to submit an update.
- You should have the correct update details ready, such as the requested page, text changes, business information, or clarification requested by Medximity.
If you are looking for the permissions needed to update service requests and do not see the request area in your account, contact the person who manages Medximity access for your practice or contact Medximity support.
If your update involves public practice information, see How to Update Your Practice Address, Phone Number, and Business Hours on Medximity.
Review website update requests
Follow these steps when you need to know how to review website update requests submitted for your practice.
- Sign in to Medximity EHR using your provider account.
- Open the area where your practice manages website update requests or service requests.
- Locate the request you want to review. Use the request name, date, status, or other visible details to identify the correct item.
- Open the request details.
- Review the requested website change. Check the page, requested text, images, contact details, or instructions included with the request.
- Compare the request with your intended update. Confirm that the change is accurate, complete, and appropriate for your public website.
- If the request is pending or in progress, follow the available on-screen options in Medximity EHR to provide any required clarification.
When you review website updates in Medximity EHR, do not enter patient-identifying information or private clinical details into website update text. Website updates are generally for public-facing practice content.
Check declined service requests
If you need to know where to find declined service requests, start from the same service request area used for website updates. A declined request is a request that could not be completed as submitted.
- Sign in to Medximity EHR.
- Open the website update request or service request area for your practice.
- Review the request list for any request with a declined status.
- Open the declined request.
- Review the visible request details and any available status information.
If you are asking, “Why was my service request declined?”, check the request details first. A request may be declined if it cannot be completed as submitted, if required information is missing, or if the requested change needs clarification. If the reason is not visible, contact Medximity support with the request information available in your account.
Resolve a declined service request
Use this workflow when you need to resolve declined service request in Medximity or learn how to update declined service request details.
- Open the declined service request.
- Read the request details and any visible decline information.
- Identify what needs to be corrected or clarified, such as the website page, business information, wording, image instruction, or other update details.
- Prepare the corrected information before editing or responding.
- Use the available on-screen option to update the request, respond to the request, or provide the requested clarification.
- Enter only the information needed to complete the website update. Do not include PHI, private patient details, passwords, or internal credentials.
- Review your update for accuracy.
- Submit or save the update using the available on-screen action.
If the declined request is related to your provider profile, review How to Claim and Verify Your Medximity Provider Profile. For broader website improvement planning, see How to Conduct a SEO Audit for Website.
Confirm the request status
After you submit an update, confirm that the request status reflects the next step in the workflow. This is the simplest way to check Medximity service request status after correcting a declined item.
- Return to the service request list.
- Find the request you updated.
- Open the request details.
- Review the current status shown for the request.
- Confirm that your update was saved or submitted based on the information shown in the request details.
To confirm resolved request status Medximity, use the status shown in the request details. If the request still appears declined after you submit corrected information, refresh the list or reopen the request. If the status still does not match what you expected, contact support and include the request information visible in your account.
If you cannot access or update a request
If you cannot access website update request details, the issue may be related to account access, practice assignment, or request permissions. Check these items before contacting support.
- Confirm that you are signed in to the correct Medximity EHR account.
- Confirm that you are viewing the correct practice or provider profile, if your account has access to more than one.
- Check whether you can view other website update requests or service requests.
- If you can view the request but cannot edit it, your account may not have permission to update service requests.
- If you cannot find the request, confirm the request details with the person who submitted it.
- If access still does not look correct, contact Medximity support.
When contacting support, include the request title or other request information visible in your account. Do not send passwords, credentials, or patient information.
Expected result
After completing the steps above, you should be able to:
- Find and review website update requests in Medximity EHR.
- Identify declined service requests for your practice.
- Review why a request may have been declined when that information is available.
- Submit corrected information or clarification using the available request options.
- Check the current status of the request after your update.
For website performance monitoring after updates go live, see Learn How to Use Google Analytics to Monitor Website Activity.
Still Need Help?
If you cannot find, review, or update a website service request in Medximity EHR, contact Medximity support. Include the request information available in your account and a brief description of what you are trying to update. Do not include PHI, passwords, or private credentials.