How to Request Reputation Management Support for Your Practice

Última actualización Sep 20, 2026

If online reviews, inaccurate public comments, or profile issues are affecting your practice, an authorized practice administrator can request reputation management support through MedXimity. This article explains how to submit a reputation management support ticket, what details to include, and how to avoid sharing protected health information, also known as PHI.

Quick Answer: How to Request Support

To request reputation management support, sign in to the MedXimity account connected to your provider profile and submit a support request with the review platform, practice location, screenshots, dates, and a short summary of the concern.

Sign in to your MedXimity provider account.
Go to your provider profile or account support area.
Choose the option to contact support or submit a support request.
Select a reputation, reviews, profile, or listing-related category if available.
Add the details listed below, making sure not to include PHI.
Submit the request and watch for follow-up from the MedXimity support team.

Who Can Request Reputation Management Support

If you are wondering who can request reputation support, it should generally come from someone authorized to manage the practice profile or business listing. This may include:

The provider who owns or manages the profile.
A practice administrator with account access.
A marketing or operations contact approved by the practice.
A Digital Patient Chart administrator who also manages patient experience workflows for the practice.

For privacy and account security, MedXimity may need to confirm that the requester has permission to act on behalf of the practice before discussing profile, review, or listing concerns.

If your profile has not been claimed yet, start with How to Claim and Verify Your Medximity Provider Profile.

Before You Submit a Request

Before opening a support ticket, gather the public-facing information needed to understand the issue. This helps MedXimity reputation management help move faster and reduces back-and-forth.

Confirm which practice location is affected.
Check whether the issue appears on MedXimity, Google, social media, or another public platform.
Take screenshots that show the concern without unnecessary patient details.
Write a short, factual summary of what changed or what appears inaccurate.
Review the request for PHI before submitting it.

If the concern involves your business name, address, phone number, or hours, you may also find How to Update Your Practice Address, Phone Number, and Business Hours on Medximity helpful.

Step-by-Step: Submit a Reputation Management Support Request

Use the steps below to submit a reputation management support ticket for your practice.

Sign in to MedXimity. Use the account connected to the practice or provider profile.
Open your provider profile dashboard. Go to the profile, listing, or account management area.
Select support. Choose the contact support, help, or submit request option.
Choose the best category. If available, select reputation management, reviews, provider profile, online listing, or patient experience.
Enter the affected location. Include the practice name, city, state, and location if your organization has more than one office.
Add the platform and link. Name the review or listing platform and include the public URL when available.
Describe the concern clearly. Keep the summary factual and brief. Do not include patient-specific clinical details.
Attach screenshots. Redact patient names, appointment information, messages, or other sensitive details before uploading.
Submit the request. After submission, monitor the email address connected to your account for updates or follow-up questions.

What to Include in Your Request

If you are unsure what to include in a reputation request, use this checklist:

Practice name: Use the name displayed publicly.
Provider name, if relevant: Include only if the concern affects a specific provider profile.
Location: Add the address or city/state for the affected office.
Review or listing platform: For example, MedXimity, Google Business Profile, or a social platform.
Public URL: Include the link to the review, listing, or profile when available.
Date noticed: Add when your team first saw the issue.
Short issue summary: Explain whether the concern involves a review, inaccurate listing information, duplicate profile, inappropriate content, or another issue.
Screenshots: Include images that show the problem, after removing unnecessary sensitive information.
Preferred contact: Provide the best practice contact for follow-up.

What Not to Include: Privacy and PHI Guidelines

Healthcare reputation requests must be handled carefully. To remove bad reviews without violating HIPAA or other privacy obligations, do not include protected health information unless MedXimity specifically provides a secure, appropriate process for that information.

Do not include:

Patient names or initials.
Dates of birth, addresses, phone numbers, or email addresses.
Appointment dates or visit details.
Diagnosis, treatment, clinical notes, imaging, billing details, or insurance information.
Private messages from patients.
Statements that confirm someone is or was a patient.

When describing a public review, keep the language general. For example, write: “A recent public review for our downtown location includes information we believe may be inaccurate and may violate the platform’s policy.” Avoid responding in a way that confirms the reviewer’s patient status or discusses their care.

Common Reasons Practices Request Reputation Support

Practices often request support when online reputation concerns start affecting patient confidence or profile accuracy. Common examples include:

“Bad reviews hurting my practice” concerns from a provider or office manager.
Patients leaving negative reviews online across several platforms.
Reviews that may include offensive, spam-like, or irrelevant content.
Public comments that appear to reference private healthcare information.
Inaccurate practice information in listings or profiles.
Duplicate or outdated provider profiles.
Questions about how to respond to reviews without confirming patient status.

For visibility and profile basics, review How to Create a Google My Business Listing for a Chiropractic Practice and Social Media Strategies for SEO.

What Reputation Management Support May Include

Reputation management support is different from simple review removal. When comparing reputation management vs review removal, think of reputation management as a broader support process for understanding the issue, organizing the right information, and choosing privacy-conscious next steps.

Depending on the concern, support may include help with:

Identifying which public platform or profile is affected.
Reviewing what information is needed to document the issue.
Understanding general platform reporting options.
Improving profile accuracy on MedXimity.
Routing profile or listing concerns to the correct support path.
Pointing your team to MedXimity or Digital Patient Chart reputation support resources when available.

Support may also help your team think through public-facing profile improvements, such as accurate hours, complete service descriptions, and consistent contact information.

What Support Cannot Guarantee

If you are asking, “Can reputation management remove reviews?” the answer is: not always. MedXimity cannot guarantee that a third-party platform will remove, edit, hide, or change a review. Each platform controls its own policies, moderation tools, review reporting process, and response timelines.

Reputation support also cannot:

Guarantee removal of negative reviews.
Post public responses on your behalf unless a specific service arrangement allows it.
Confirm patient status in a public reply.
Provide legal advice about defamation, privacy, or business disputes.
Override another platform’s moderation decision.

If your practice has legal or compliance questions about a specific situation, consult qualified counsel or your compliance advisor.

Tips for Submitting a Complete Request the First Time

A complete request helps the support team understand the issue quickly. Before you submit, review these tips:

Use one request per unrelated issue when possible.
Separate concerns by location if your practice has multiple offices.
Include the public URL instead of only describing where the review appears.
Attach clear screenshots that show the date, platform, and visible concern.
Redact PHI before uploading screenshots.
Keep your summary factual and avoid speculation about the reviewer.
Tell support what outcome you are seeking, such as profile correction, review policy guidance, or help locating the correct platform reporting path.

Related MedXimity and DigitalPatientChart Help Resources

These resources may help before or after you submit a reputation request:

For Digital Patient Chart reputation support resources, check your account help area or contact support through your authorized practice account.

Frequently Asked Questions

Can a practice submit multiple reputation concerns in one support request?

A practice may include related reputation concerns in one request when they involve the same location, platform, or issue pattern. If the concerns involve different locations, unrelated platforms, or separate factual situations, submitting separate requests may make the information easier to review and route appropriately.

Should screenshots be edited before submitting them for support?

Yes. Screenshots should be reviewed carefully before submission to avoid sharing patient names, private messages, appointment details, or clinical information. If a screenshot contains sensitive details that are not needed to understand the issue, remove or redact those details before sending the support request.

Can reputation support help with inaccurate practice information in reviews or listings?

Reputation support may help a practice identify public-facing inaccuracies and determine what information is needed to document the concern. This may include the affected platform, location, date noticed, and screenshots. Any correction or removal decision on a third-party platform depends on that platform’s own process.

What is the best reputation support for medical practices?

The best reputation support for medical practices is usually privacy-conscious, factual, and connected to accurate profile management. It should help your team protect patient privacy, organize public-facing documentation, and understand available platform options without promising review removal.

Can MedXimity remove a negative review from another website?

MedXimity may help your practice understand general next steps, but third-party websites control their own review policies and moderation decisions. Removal cannot be guaranteed.

Still Need Help?

If you still need help, sign in to the MedXimity account connected to your provider profile and submit a support request. Include the affected platform, practice location, screenshots, dates, and a brief summary of the issue. Do not include PHI or patient-specific details in the request.