How Reviews Work
Patients who have had a verified appointment with your practice can leave a review. Reviews include a star rating and written feedback. All reviews are from verified patients — anonymous or unverified reviews are not allowed.
Responding to Reviews
You can respond to reviews publicly from your provider dashboard. Best practices:
- Respond promptly and professionally to all reviews.
- Never disclose PHI in a public response — even if the patient mentioned their condition.
- Thank the patient for positive feedback.
- For negative reviews, acknowledge the concern and invite the patient to contact your office directly.
Flagging Inappropriate Reviews
If a review contains abusive language, false claims, or violates our Terms and Conditions, click Flag Review. Our moderation team reviews flagged content within 48 hours.
HIPAA Considerations
Even if a patient discusses their condition in a review, you cannot confirm or deny that they are your patient in your response. Keep all public responses general and professional.