How to Review Website Builds and Resolve Declined Service Requests in MedXimity EHR

This article explains how providers and practice administrators can review website build requests in MedXimity EHR, check request status, correct declined requests, and resubmit updates when needed.

Quick answer: A declined website build service request usually means MedXimity needs corrected, clearer, or additional information before work can continue. Open the service request, review the decline reason, update the requested fields or attachments, and resubmit the request. If the decline reason is missing or you believe the request was declined in error, contact MedXimity Support.

Overview: Reviewing Website Builds and Declined Requests

Website build service requests help your practice submit the details MedXimity needs to create or update website content, branding, pages, or related website assets. Reviewing your request before submission can reduce delays and help the website team understand exactly what your practice needs.

If a request is declined, it does not always mean the work cannot be completed. In many cases, the request only needs more information, corrected files, clarification, or a different request type. This guide covers how to review website build requests, understand a MedXimity EHR website build status, and resubmit a declined service request without starting over when editing is available.

Before You Start: Access, Roles, and Information Needed

Before reviewing or updating a website build request, confirm that you have the right account access and practice information.

1. Sign in to the correct MedXimity EHR account for your practice.
2. Confirm you are using a role that can view, edit, approve, or resubmit service requests. Access may vary by account configuration.
3. Gather the information needed for the website build, such as practice name, address, phone number, provider names, services, brand colors, logo files, page preferences, and any requested content updates.
4. Check whether another administrator already submitted a similar request to avoid duplicates.

If your practice information also needs to be updated on your MedXimity profile, review How to Update Your Practice Address, Phone Number, and Business Hours on Medximity.

Where to Find Website Build Service Requests

If you are wondering where to find service requests, start from the service request area inside MedXimity EHR. Menu labels may vary slightly by account, but the workflow is generally the same.

1. Log in to MedXimity EHR.
2. Open the main navigation menu.
3. Select Service Requests, Requests, or the equivalent support/request section shown in your account.
4. Use filters such as Website Build, Website, Status, or Date Submitted if available.
5. Open the request you want to review.

If a service request is not showing in EHR, see the troubleshooting section below before creating a duplicate request.

How to Review a Website Build Submission

The best way to review a website build submission is to confirm that the request is complete, specific, and assigned to the correct practice location before MedXimity begins work.

1. Open the website build service request.
2. Review the request type and confirm it matches the work needed, such as a new website build, website revision, page update, content edit, branding update, or technical review.
3. Check the practice details, including business name, provider names, phone number, address, website URL if available, and service area.
4. Review all requested pages and services for clarity. Avoid broad notes such as “update everything” without details.
5. Open any attached files to confirm they are correct and readable.
6. Check internal notes or comments for questions from the MedXimity team.
7. If approval is required, confirm that the appropriate practice contact has reviewed the request before it moves forward.

For website content quality guidance, see How to Write Quality Website Blog Posts That Answer People's Questions.

Website Build Request Status Glossary

Use this glossary to understand your MedXimity EHR website build status.

StatusWhat it meansWhat to do next DraftThe request has been started but not submitted.Complete required fields and submit when ready. SubmittedThe request was sent to MedXimity.Wait for review or monitor for comments. In ReviewThe MedXimity team is checking the request details.Watch for questions or requested changes. Changes RequestedMore information or clarification is needed.Update the requested items and respond. DeclinedThe request cannot proceed as submitted.Review the website build request declined reason, correct the issue if possible, and resubmit. ApprovedThe request passed review and can move forward.No action may be needed unless the team asks for more details. CompletedThe requested work has been completed or closed.Review the final update and submit a new request for additional changes if needed.

What a Declined Service Request Means

A declined service request means the request cannot move forward in its current form. The decline reason should explain what is missing, unclear, unsupported, duplicated, or inconsistent.

Common examples include missing branding files, incomplete practice details, unclear service descriptions, duplicate website requests, or a request that needs to be submitted under a different category. A declined status is a review outcome, not a guarantee that the work can never be done.

To find the website build request declined reason:

1. Open the declined request.
2. Look for a section labeled Decline Reason, Review Notes, Comments, or Activity.
3. Read the note from the MedXimity team carefully.
4. Identify each item that must be corrected before resubmission.

Common Decline Reasons and How to Correct Them

If you are asking “why was my website build declined?” use the table below to identify the likely issue and the next step to fix the declined website build request.

Decline reasonWhat it usually meansHow to correct it Missing practice informationRequired business details are blank or incomplete.Add the correct practice name, location, phone number, hours, and primary contact. Incomplete branding assetsLogo, colors, images, or brand files are missing or unusable.Upload clear files in an accepted format and label them clearly. Unclear service detailsThe request does not explain what pages, services, or edits are needed.List the specific services, pages, or sections to build or update. Duplicate requestA similar request may already exist.Review open requests and add updates to the existing request when appropriate. Unsupported change requestThe requested work may not be available through the selected request type.Check the note and submit under the correct category or contact support for guidance. Conflicting instructionsThe request contains instructions that do not match other notes or attachments.Remove outdated notes and clarify the final instruction set.

How to Update and Resubmit a Declined Request

If editing is available, you may be able to resubmit a request without starting over. The best way to update a service request is to correct only the items identified in the decline reason, then add a short note summarizing what changed.

1. Open the declined website build request.
2. Read the decline reason and any comments from the MedXimity team.
3. Select Edit, Update Request, or the available action in your account.
4. Correct the missing or unclear information.
5. Remove outdated attachments and upload the correct files if needed.
6. Add a comment such as: “Updated logo file and clarified requested service pages.”
7. Review the full request again before submitting.
8. Select Resubmit or Submit Updates.

If the request is locked or no edit option appears, do not create multiple duplicate requests unless instructed. Contact MedXimity Support and include the request ID if available.

Pre-Submission Checklist for Website Build Requests

Use this website build submission checklist in EHR before submitting or resubmitting a request.

• Practice name, address, phone number, and hours are accurate.
• Provider names and titles are spelled correctly.
• Requested services are listed clearly.
• Branding files are attached and labeled.
• Photos or logos are approved for use by your practice.
• Requested pages or website sections are named.
• Any examples or preferences are included in the notes.
• Duplicate requests have been checked.
• The correct practice location is selected.
• A responsible practice contact is available for follow-up questions.

For profile setup tasks that may support your website information, see How to Claim and Verify Your Medximity Provider Profile.

Troubleshooting: Missing Requests, Missing Decline Reasons, or Access Issues

Service request not showing in EHR

1. Confirm you are logged in to the correct practice account.
2. Clear filters such as status, date range, request type, or location.
3. Search by request title, request ID, or submitter name if available.
4. Ask other administrators whether the request was submitted under their login.
5. Check whether your role has permission to view service requests.

Decline reason is missing

1. Open the request activity or comment history.
2. Check whether the note is under review notes instead of the main status field.
3. Refresh the page and sign out, then sign back in.
4. Contact support if the status shows declined but no reason is visible.

You believe the request was declined in error

1. Do not submit several new versions of the same request.
2. Add a clear comment explaining what you believe was misunderstood.
3. Include the request ID and any supporting details.
4. Contact support if no response option is available.

When to Contact MedXimity Support

Contact MedXimity support for declined requests when you cannot resolve the issue from the decline reason or when the request cannot be edited.

Support can help when:

• The request is not visible in your account.
• The decline reason is blank or unclear.
• You do not have permission to edit or resubmit.
• The request appears to be assigned to the wrong practice or location.
• You believe the request was declined in error.
• You need help choosing the correct request type.

When contacting support, include your practice name, request ID if available, the request title, the current status, and a short description of what you need changed.

Related Help Articles

• How to Conduct a SEO Audit for Website
• Learn How to Use Google Analytics to Monitor Website Activity
• How to Write Quality Website Blog Posts That Answer People's Questions
• How to Update Your Practice Address, Phone Number, and Business Hours on Medximity
• Scheduling Comparison: How Medximity EHR Simplifies Practice Scheduling

Still Need Help?

If you still cannot review, update, or resubmit your website build service request, contact MedXimity Support from your account. Include the request ID, your practice name, and a brief summary of the issue so the support team can review it efficiently.