My Appointment Didn't Go Through

Appointment Booking Issues

If you're not sure whether your appointment was successfully booked, here's how to check and what to do:

Check for Confirmation Email

After booking, you should receive a confirmation email:

• Check your inbox for an email from MedXimity
• Check your spam/junk folder
• Search for "MedXimity" or "appointment confirmation"
• The email contains your appointment details

Verify in Your Account

Check your upcoming appointments:

1. Log into your MedXimity account
2. Go to "My Appointments"
3. Look for the appointment in the "Upcoming" tab
4. If it's there, you're all set!

Reasons Bookings May Fail

• Slot no longer available: Someone else booked it first
• Internet connection lost: Booking didn't complete
• Payment issue: If copay was required upfront
• System error: Temporary technical issue

If the Appointment Isn't Showing

If you can't find confirmation:

1. Try booking again from the beginning
2. Select a different time if needed
3. Complete all steps through to confirmation
4. Watch for the confirmation screen and email

Contact the Provider Directly

To be certain about your appointment:

• Call the provider's office
• Provide your name and the appointment date
• They can confirm or help you schedule

Rebook If Needed

If your appointment didn't go through:

1. Return to the provider's profile
2. Select a new available time
3. Complete the booking process
4. Ensure you receive confirmation

Prevent Future Issues

• Use a stable internet connection
• Don't close the browser until you see confirmation
• Add MedXimity to your email contacts
• Create an account for easier tracking