Keeping your clinic hours accurate in DigitalPatientChart (DPC) ensures patients see the right availability when they book appointments — and prevents after-hours calls caused by outdated information. This guide walks you through every scenario: regular hours, holiday closures, multiple locations, and telehealth schedules.
\n\nWhere Office Hours Live in DigitalPatientChart
\nYour practice hours are managed in one central place, not scattered across individual appointment slots. If you've ever wondered how to change clinic hours in the patient portal, this is the setting that controls it.
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- Log in to your DPC account at app.digitalpatientchart.com.\n
- Go to Settings in the left navigation panel.\n
- Select Practice Profile, then click the Office Hours tab.\n
Hours you set here populate your patient-facing booking page and sync to your MedXimity directory listing automatically (see How to Update Your Practice Address, Phone Number, and Business Hours on Medximity for profile-level controls).
\n\n{{screenshot: Office Hours tab inside Practice Profile settings}}\n\nStep-by-Step: Updating Your Regular Office Hours
\nUse these steps any time you need to update office hours in your electronic health record system.
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- From the Office Hours tab, locate the weekly schedule grid.\n
- Click the toggle next to each day to mark it Open or Closed.\n
- For open days, enter your Start Time and End Time using the time pickers. Confirm your time zone in the dropdown — a mismatch here is the most common reason hours display incorrectly.\n
- Click Save Hours at the bottom of the page.\n
A green confirmation banner confirms the save. If you do not see it, do not navigate away — scroll up to check for a validation error on a required field.
\n\nSetting Hours for Multiple Locations or Providers
\nIf you want to set different hours for multiple locations within a single practice, DPC handles this at the location level rather than the account level.
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- Go to Settings > Locations.\n
- Select the location you want to edit from the list.\n
- Click Office Hours within that location's profile and follow the same steps above.\n
- Repeat for each location independently.\n
For practices where individual providers work different days, go to Settings > Providers, select a provider, and set their personal availability under Schedule Settings. Provider-level hours override location defaults for that provider's booking calendar.
\n\n{{screenshot: Locations list with per-location Office Hours tab highlighted}}\n\nAdding Holiday Closures and Temporary Hour Changes
\nTo add holiday closures to your practice schedule — or to set a temporary hour change for your physical therapy or chiropractic office — use the Date Overrides feature rather than editing your regular weekly schedule.
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- On the Office Hours tab, scroll to Date Overrides and click Add Override.\n
- Pick the date or date range.\n
- Choose Closed all day for a full closure, or set custom open/close times for a modified schedule.\n
- Add an optional note (e.g., "Holiday — Limited Hours") that may display to patients on the booking page.\n
- Click Save Override.\n
Overrides apply on top of your regular schedule without erasing it. When the override date passes, your standard hours resume automatically.
\n\nCommon Scenarios: Lunch Breaks, Telehealth Hours, and Split Schedules
\n\nHow to show a lunch break in your office schedule
\nDPC supports split-day scheduling. Instead of one continuous block, enter two time ranges for the same day:
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- Set your morning block (e.g., 8:00 AM – 12:00 PM).\n
- Click + Add Time Block for the same day.\n
- Set your afternoon block (e.g., 1:00 PM – 5:00 PM).\n
- Save. The gap between the two blocks appears as unavailable to patients booking online.\n
How to add telehealth hours to your provider schedule
\nTelehealth availability is tracked separately so patients know which visit type is available when.
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- Go to Settings > Appointment Types and confirm a Telehealth appointment type exists. If not, create one.\n
- Return to Settings > Providers > [Provider Name] > Schedule Settings.\n
- Under Appointment Type Availability, select Telehealth and set dedicated hours or days.\n
- Save. These hours display separately on the patient booking page under the Telehealth option.\n
How Updated Hours Appear on Your MedXimity Directory Listing
\nWhen you save hours in DPC, the update is pushed to your linked MedXimity provider profile — typically within a few minutes during business hours. This is why your clinic hours wrong on a directory listing often traces back to an unsaved change or a time-zone mismatch in DPC, not the directory itself.
\nMedXimity controls what patients and attorneys see when they search for providers, so accurate hours directly affect whether someone books with you or moves on. If your MedXimity profile is not yet claimed, see How to Claim and Verify Your Medximity Provider Profile before expecting the sync to work.
\nDo updated hours sync to Google from the EHR? DPC syncs to your MedXimity listing directly. Google Business Profile is a separate system — you must update Google manually or through a Google-connected integration. DPC does not push updates to Google automatically.
\n\n{{screenshot: MedXimity directory listing showing synced hours alongside DPC settings panel}}\n\nTroubleshooting: Hours Not Saving or Not Syncing
\n\nChiropractic or PT office hours not showing correctly online
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- Time zone mismatch: Confirm the time zone in Settings > Practice Profile > General matches your physical location. This is the most frequent cause of off-by-one-hour display errors.\n
- Save not completed: Hours are not saved until you click the Save Hours button and see the green confirmation. Navigating away before saving discards changes.\n
- Profile not linked: The DPC-to-MedXimity sync only works if your accounts are linked. Go to Settings > Integrations > MedXimity to verify the connection.\n
How long does it take for hours to update online?
\nAfter a confirmed save in DPC, your MedXimity listing typically reflects the change within 5–15 minutes. If hours still appear incorrect after 30 minutes, log out of DPC, log back in, re-save, and contact support if the issue persists.
\n\nFrequently Asked Questions About Updating Practice Hours
\n\nCan I copy one location's hours to another?
Not automatically at this time. Each location's hours must be set individually under Settings > Locations.
Will patients see a note when hours are temporarily changed?
Yes, if you add a note in the Date Override. The note appears on the patient-facing booking page during the override window.
Can I set hours that repeat seasonally?
Date Overrides are one-time entries and must be re-added each year. Recurring seasonal schedules require a new override each occurrence.
Where do patients see my hours when they book?
Hours appear on your DPC patient booking page and on your MedXimity directory profile. For more on how patients interact with your profile, see How to Message Your Provider Through the Patient Portal.
Still Need Help?
\nIf your hours are still not saving or syncing correctly after following these steps, the DPC support team can review your account settings directly.
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- Email: [email protected]\n
- In-app: Click the ? icon in the bottom-right corner of any DPC screen to open a support chat.\n
- Help Center: Browse all DigitalPatientChart articles at medximity.com.\n