This guide explains how provider account admins can find MedXimity subscription invoices, pay an open balance online, download receipts, update billing details, and troubleshoot common billing issues.
Quick Answer: Where to Find Your Subscription Invoice
If you are asking, “where is my MedXimity invoice?” the fastest place to check is your account dashboard. Subscription invoices are typically available from the billing area of your provider account.
- Go to MedXimity login.
- Sign in with an admin or billing-enabled provider account.
- Open Account Settings.
- Select Billing or Subscription Billing.
- Choose Invoices to view your current and past subscription invoices.
If you do not see billing options, your user role may not have billing permissions.
Who Can Access MedXimity Subscription Billing
MedXimity subscription billing is usually available to account owners, practice administrators, or users with billing permissions. Standard staff users may not be able to view invoices, payment methods, or subscription details.
Use the MedXimity billing portal login through your main provider account. You should not need a separate public payment link unless MedXimity Support has sent one to your billing contact.
If your practice has multiple locations or multiple users, confirm that you are signed in under the correct practice account. If you need to manage your practice details, see How to Update Your Practice Address, Phone Number, and Business Hours on Medximity.
How to View Your Current or Past Invoice
To view past MedXimity subscription invoices or your current open invoice:
- Log in to your MedXimity provider account.
- Open Account Settings.
- Select Billing.
- Choose Invoices or Billing History.
- Use the invoice list to review invoice date, amount, due date, payment status, and invoice number.
- Select an invoice to open the full invoice detail page.
If your practice recently changed admins, the invoice notification email may have gone to the previous billing contact. You can update the billing contact from the same billing settings area.
How to Pay an Open Subscription Invoice
To pay a MedXimity subscription invoice online:
- Log in as an account admin or billing-enabled user.
- Go to Account Settings > Billing.
- Open Invoices.
- Select the invoice marked Open, Due, or Past Due.
- Review the invoice amount and billing details.
- Select Pay Invoice.
- Choose an existing payment method or add a new one.
- Confirm the payment.
After payment, the invoice status may update immediately or show as processing for a short time, depending on the payment method.
How to Download an Invoice or Receipt
You can download a MedXimity invoice receipt for bookkeeping, tax records, or internal reimbursement documentation.
- Go to Account Settings > Billing.
- Select Invoices or Billing History.
- Open the invoice you need.
- Select Download PDF, Download Invoice, or Receipt.
- Save the file to your accounting folder or share it with your billing team as needed.
For paid invoices, the downloaded file may show the amount paid, payment date, and payment method summary. For unpaid invoices, it may show the balance due and due date.
How to Update Your Payment Method or Billing Contact
If your card has expired, your bank account changed, or invoices are going to the wrong person, update your billing settings before the next renewal date.
- Log in as an account admin or billing-enabled user.
- Open Account Settings > Billing.
- Select Payment Methods.
- Choose Add Payment Method or Edit next to an existing method.
- Enter the updated payment details.
- Set the new method as the default, if needed.
- Open Billing Contact and confirm the correct name and email address.
- Save your changes.
If you are also updating your public provider listing, review How to Claim and Verify Your Medximity Provider Profile.
Common Invoice Statuses and What They Mean
- Paid: MedXimity has received payment for the invoice.
- Open: The invoice has been issued and has an outstanding balance.
- Past Due: The invoice due date has passed and payment has not been completed.
- Failed: A payment attempt was declined or could not be processed.
- Processing: Payment has been submitted but has not fully settled yet.
- Void or Canceled: The invoice is no longer collectible or has been replaced.
How long a MedXimity payment takes depends on the payment method. Card payments often update quickly. Bank-based payments, when available, may take several business days to finish processing.
MedXimity Billing vs. Connected Product Billing
MedXimity subscription billing covers your MedXimity provider account, marketplace listing, or subscription plan, depending on your agreement.
Connected products may have separate billing. For example, Digital Patient Chart or other integrated tools may use a separate subscription, invoice, billing admin, or payment method. If you are comparing a MedXimity invoice vs product billing, check the invoice name, product description, and account listed at the top of the invoice.
For EHR-related workflow help, see How to Add a New Patient Record Manually in Medximity EHR.
Troubleshooting Missing Invoices, Failed Payments, or Access Issues
If you can’t find a MedXimity subscription invoice, try these steps first:
- Confirm you are logged in to the correct MedXimity provider account.
- Check whether your user role includes billing permissions.
- Look under both Invoices and Billing History, if both are available.
- Search your email for MedXimity invoice notifications, including spam or quarantine folders.
- Ask the practice owner or current billing contact whether invoices are being sent to another email address.
If you are asking “why is MedXimity payment failed,” common causes include an expired card, insufficient funds, bank decline, incorrect billing ZIP code, payment method restrictions, or fraud-prevention review by the issuing bank.
- Open the failed invoice.
- Review the payment method on file.
- Add or update the payment method.
- Retry payment from the invoice page.
- If the payment fails again, contact your bank or MedXimity Support.
When to Contact MedXimity Support
Contact MedXimity billing support if:
- You cannot access the Billing area and believe you should have admin permissions.
- An invoice appears incorrect.
- You paid an invoice, but it still shows as open after processing time.
- You need help changing the billing contact for a former employee.
- You see duplicate charges or an unfamiliar product name.
For the fastest MedXimity billing support contact path, log in to your provider account, open Help or Support, and choose Billing & Payments. Include the invoice number, practice name, billing email, and a short description of the issue. Do not include patient information.
Frequently Asked Questions
How do I view my MedXimity invoice?
Log in to your provider account and go to Account Settings > Billing > Invoices. You may need admin or billing permissions.
Can I view past MedXimity subscription invoices?
Yes. Past invoices are generally available in Billing History or the invoice list inside your billing settings.
Can I pay my MedXimity subscription invoice online?
Yes. Open the unpaid invoice and select Pay Invoice. You can use an existing payment method or add a new one if your role allows it.
How do I download a MedXimity invoice receipt?
Open the invoice from your billing history and select Download PDF, Download Invoice, or Receipt, depending on the available option.
Why can’t I see billing in my account?
Your account may not have billing permissions, or you may be signed in under the wrong practice account. Ask your account owner to confirm your role.
Where can I learn more about managing my provider account?
Start with claiming and verifying your provider profile and updating your practice address, phone number, and business hours.
Still Need Help?
Sign in to MedXimity and open Help or Support from your provider dashboard. Select Billing & Payments and include your invoice number so the support team can review the correct account faster.