Use this guide when a Business Email or Reputation Management request in Medximity EHR shows as declined and you need to review the related website information, understand the reason, and take the next available action.
Before you start: access and permissions
Before you review a declined request, confirm that you are using the correct Medximity EHR account for your practice.
- Sign in to Medximity EHR using your provider or practice account.
- Confirm that your account is authorized by your practice to view and manage website, Business Email, or Reputation Management requests.
- If you can view the request but cannot make changes, ask your practice administrator to confirm your Medximity EHR request access permissions.
- Have your correct public practice details available, including website URL, business name, address, phone number, and business hours.
If your practice profile information also needs to be updated, review How to Update Your Practice Address, Phone Number, and Business Hours on Medximity before continuing.
What a declined request means
A declined request means the submitted information was not approved in its current form. This may apply to a Medximity EHR declined business email request, a Reputation Management request, or a request connected to website information.
If you are asking, “why was my business email declined?” start with the request details in Medximity EHR. Treat the declined status as a prompt to verify the information connected to the request and complete the next action shown in the system.
When learning how to review declined Medximity requests, do not guess or make unrelated changes. Use the declined request details and related website information as your source of truth.
Review the website information connected to the request
Business Email or Reputation Management requests may depend on accurate public website and practice information. Use these steps to check website information in Medximity EHR before making corrections.
- Open Medximity EHR.
- Go to the area where your practice manages website-related information or submitted requests.
- Open the website information connected to the declined request.
- Review the website URL for accuracy.
- Compare the practice name, address, phone number, and business hours against your official public information.
- Check for spelling errors, outdated information, or mismatched details between the website and the practice profile.
- If your provider profile has not been claimed or verified, follow How to Claim and Verify Your Medximity Provider Profile.
For broader website checks outside this request workflow, see How to Conduct a SEO Audit for Website.
Check the declined request details
If you need to know where to find declined request details, return to the request itself. Do not rely only on memory or a separate message thread.
- Open the declined Business Email or Reputation Management request in Medximity EHR.
- Confirm that the request status shows declined.
- Review any visible notes, requested changes, or next-step instructions associated with the request.
- Compare the request details with the website information you reviewed.
- Identify the specific item that needs attention before taking action.
For a Medximity EHR declined business email request, focus on the information connected to the requested business email and the website or practice details used for approval. For a declined Reputation Management request, review the website and practice information connected to that request.
Make only the requested corrections
When you need to fix website details for Medximity approval, update only the information that is incorrect or requested in the declined request details. Avoid changing unrelated practice information while troubleshooting.
- Open the editable website or practice information connected to the request.
- Correct the specific item identified in the declined request details.
- Review the correction for accuracy before saving or continuing.
- If the change affects your public address, phone number, or business hours, confirm those details match your official practice information.
- Keep the request details accessible so you can confirm each requested correction is addressed.
If your request depends on a public business listing, see How to Create a Google My Business Listing for a Chiropractic Practice for general business listing guidance.
Complete the next action shown in Medximity EHR
After making the needed correction, follow the next action available in Medximity EHR. The available action may depend on the request type, status, and your account permissions.
- Return to the declined Business Email or Reputation Management request.
- Review the request details again to confirm the correction matches the stated issue.
- Use the next available action shown in Medximity EHR for that request.
- If no action is available, do not create duplicate requests unless your practice workflow instructs you to do so.
- Ask your practice administrator or Medximity Support for guidance if you cannot proceed.
The next steps after a declined Medximity request are to confirm the reason, correct the specific information, and complete the next action shown for the request. To resolve a declined reputation management request, use the same approach and focus on the details displayed in Medximity EHR.
Expected result
After you complete the requested correction and the next available action, the request should reflect the current state shown in Medximity EHR. Review the request status and details to confirm that your update was recorded.
If the request still shows declined, check whether additional notes or instructions are visible. Do not assume that all declined requests have the same cause. Business Email and Reputation Management requests may require different information.
When to ask for additional help
Ask for help if you cannot identify the declined reason, cannot access the request, or cannot complete the next action shown in Medximity EHR.
- Confirm you are signed in to the correct practice account.
- Confirm your account has the appropriate request access permissions.
- Capture the request type, current status, and any visible declined notes.
- Do not include patient information, passwords, or private credentials in your support message.
Use this checklist to troubleshoot declined reputation management request issues that are not resolved after reviewing website details and request notes.
Still Need Help?
If you still cannot resolve the declined request, contact Medximity Support through your normal support channel or the support option available in your Medximity account. Include the request type, declined status, and the correction you already made.