When to Dispute
You should dispute a charge if:
- You were billed for a service you did not receive.
- The amount doesn't match what was quoted or your EOB.
- You were charged after insurance should have covered the cost.
- A duplicate charge appears on your account.
How to Dispute
- Go to Billing and open the invoice in question.
- Click Dispute Charge.
- Select the specific line item(s) and describe the issue.
- Attach any supporting documents (EOB, prior authorization, etc.).
- Submit. The provider's billing office will review and respond within 30 days.
If the Dispute Is Denied
If you disagree with the resolution, you can escalate by filing a complaint with your insurance company or your state's insurance commissioner. You can also contact Medximity support for additional assistance.