Howard Y

I had an excellent experience with Dr. Alexander and his assistant Monica. They were incredibly attentive, listened to my concerns without rushing me, and clearly explained my treatment options. The front desk staff was friendly, and although my appointment started an 1 hour 1/2 late, it was worth the wait. Dr. Alexander is a great doctor. I highly recommend them.

I had an appointment scheduled for 12:30 PM and was instructed to arrive 10–15 minutes early. I arrived early as requested, only to find a note on the door stating the office was closed for lunch from 12:00 PM to 12:30 PM. While waiting outside in the cold and windy weather with my daughters, I saw a staff member leave and return to the office. Since the door was left unlocked, we came inside to sit and wait. The staff member then told us we could not be inside because it was still lunch time. I understand lunch breaks are necessary, but it was frustrating to be told to arrive early for an appointment when the office was not actually available to patients during that time. I also did not appreciate the tone used by the front desk staff member when addressing us. Please consider informing patients with 12:30 PM appointments not to arrive early if the office will remain closed until that exact time. Also, I hope there can be improvements in communication, organization, and customer service from the front greeting staff moving forward.

They were busy but still manage the time to get me an appointment,the staff were very professional and helpful, every one with a smile 😀😁, I would recommend it to everyone. Thanks for the great service that you guy's provided..

I felt compelled to write this detailed review regarding my recent visit to the South Central Family Health Center because, even though community clinics are often incredibly busy, my experience here was distinct enough that I wanted to share the specifics of how the staff handled my care from start to finish. Although the parking lot was full and the waiting room was packed when I arrived, leading to a longer wait time than I had initially hoped for, the front desk staff remained surprisingly composed and efficient while managing the long line of patients checking in. Once I was finally called back for my appointment, the shift in atmosphere was immediate; the medical assistant was gentle and professional during the intake process, and the doctor actually took the time to sit down and listen to my specific concerns regarding my health needs rather than rushing through the exam or just staring at a computer screen the whole time. It is rare to find a facility that balances such a high volume of patients with a genuine personal touch, but the way they explained my treatment plan and ensured I understood my prescription instructions before I left made me feel valued as a person rather than just a number. Despite the logistical challenges of a busy health center, the quality of medical attention and the compassion shown by the team made the wait worthwhile, and I would recommend this place to others looking for thorough care.

Dr. Edward Alexander was so easy to talk to and was very thorough during my visit for my knee pain. I left the office feeling more confident that I can get back on track with my physical health.