I Can't Log In

Trouble Logging In?

If you're having trouble accessing your MedXimity account, try these solutions:

Reset Your Password

Forgotten your password? Here's how to reset it:

1. Go to the login page
2. Click "Forgot Password?"
3. Enter your email address
4. Check your email for a reset link
5. Click the link and create a new password
6. Try logging in with your new password

Check Your Email Address

Make sure you're using the correct email:

• The email address you registered with
• Check for typos
• Try other email addresses you might have used
• Remember that emails are case-insensitive

Clear Browser Cache

Cached data can sometimes cause login issues:

1. Open your browser settings
2. Find "Clear browsing data" or "Clear cache"
3. Select "Cookies" and "Cached images and files"
4. Click "Clear data"
5. Close and reopen your browser
6. Try logging in again

Try a Different Browser

If clearing cache doesn't work:

• Try Chrome, Firefox, Safari, or Edge
• Ensure your browser is up to date
• Disable browser extensions temporarily

Check Your Internet Connection

• Make sure you're connected to the internet
• Try loading other websites
• Restart your router if needed

Account Locked?

After multiple failed attempts, accounts may be temporarily locked:

• Wait 15-30 minutes before trying again
• Use the password reset option
• Contact support if still locked

Contact Support

Still can't log in? We're here to help:

• Email: support@medximity.com
• Include your email address and description of the issue
• We'll respond within 1 business day