How to Contact Medximity Support and Submit a Help Request

If you have a question about your Medximity profile, billing, or account, you have a few ways to get help. This guide covers your self-service options, how to submit a help request, and what to expect after you do.

Start with Self-Service (Fastest Resolution)

The fastest way to resolve a Medximity account issue is to check your provider dashboard first. Many common issues — including profile edits, photo updates, and service changes — can be fixed without contacting support.

Medximity self-service help options include:

• Editing your profile directly from the provider dashboard
• Updating practice hours, address, and accepted insurance
• Managing your specialties and services listed
• Reviewing your profile visibility settings

{{screenshot: Provider dashboard overview with Edit Profile button highlighted}}

If you cannot resolve the issue from your dashboard, submit a help request.

How to Submit a Help Request

To contact Medximity customer support or report a problem with your Medximity listing, follow these steps:

1. Log in to your Medximity provider account.
2. Navigate to Account > Help & Support in the top menu.
3. Click Submit a Help Request.
4. Select your request type (see options below).
5. Complete all required fields and click Send Request.

{{screenshot: Help & Support menu location in provider account header}}

You can also reach support by emailing [email protected] directly.

What to Include in Your Request

Including the right information upfront reduces back-and-forth and gets your issue resolved faster. For any Medximity wrong provider information correction request or technical issue, include:

• Account email address — the email used to log in
• NPI number — helps locate your profile quickly
• Issue description — what is wrong, where you see it, and when it started
• Screenshots — attach any that show the problem clearly
• Desired outcome — what you want corrected or changed

Support Request Types

Medximity support can help with the following types of issues. Selecting the correct type routes your request to the right team.

Request Type Examples Profile Correction Wrong name, credentials, address, or specialty displayed Technical Issue Login problems, dashboard errors, profile not loading Billing Charges, plan changes, payment method updates Data Suppression Request to remove or suppress a listing Other Anything not covered above

To fix a Medximity profile listing problem quickly, use the Profile Correction type. Billing requests are treated as higher priority and receive faster review.

Response Time Expectations

How long Medximity support takes to respond depends on your request type:

• Standard requests (profile corrections, technical issues): 1 business day
• Billing requests: within 4 business hours
• Data suppression requests: 2–3 business days
• Urgent account issues: note "URGENT" in your subject line or request description to flag for priority review

Support is available Monday–Friday, 9 AM–6 PM ET. Requests submitted outside business hours are reviewed the next business day.

What Happens After You Submit

Here is what to expect after submitting your Medximity help ticket:

1. Confirmation email — sent immediately with your ticket number. Check your spam folder if you do not see it within 5 minutes.
2. Initial review — a support team member reviews your request and may follow up with clarifying questions.
3. Resolution or escalation — straightforward issues are resolved directly. Complex requests are escalated to a specialist and you are notified.
4. Closure confirmation — you receive an email when your ticket is closed, with a summary of what was done.

Keep your ticket number. You can reference it in any follow-up email to support.

Still Need Help?

If your issue is not resolved or you have not received a response within the expected timeframe, email [email protected] and include your ticket number in the subject line. A member of the team will follow up.