Website or App Issues

Fixing Technical Problems

Experiencing issues with the MedXimity website or app? Try these troubleshooting steps:

Clear Cache and Cookies

This solves many common issues:

On Desktop Browsers:

1. Open browser settings (usually three dots or lines menu)
2. Find "Privacy" or "History" section
3. Select "Clear browsing data"
4. Check "Cookies" and "Cached images and files"
5. Click "Clear data"
6. Restart your browser

On Mobile Browsers:

1. Go to your phone's Settings
2. Find your browser app
3. Select "Clear Cache" or "Clear Data"

Try a Different Browser

If issues persist in one browser:

• Try Chrome, Firefox, Safari, or Edge
• Use incognito/private mode
• Disable browser extensions

Update Your Browser or App

Outdated software can cause problems:

• Check for browser updates in your browser's settings
• Update the MedXimity app from your app store
• Update your operating system if prompted

Check Your Internet Connection

• Test your connection by visiting other websites
• Try switching between WiFi and mobile data
• Restart your router or modem
• Move closer to your WiFi router

Mobile App Troubleshooting

If the MedXimity app isn't working:

1. Close the app completely
2. Restart your phone
3. Check for app updates
4. Uninstall and reinstall the app

Report Bugs

If you find a bug or ongoing issue:

• Email support@medximity.com
• Include:
  • Description of the issue
  • Steps to reproduce the problem
  • Your browser/app version
  • Device type (desktop, iPhone, Android, etc.)
  • Screenshots if possible

System Status

Check if MedXimity is experiencing downtime:

• Visit our status page (if available)
• Check our social media for announcements
• Try again in a few minutes