EnglishUnderstanding MedXimity Reviews
Reviews help patients make informed decisions and help providers improve their practice. Here's how our review system works:
Who Can Leave Reviews
To maintain authenticity, reviews come from:
- Patients who booked through MedXimity
- Patients who verify they visited the provider
- Only after the appointment has occurred
Where Reviews Appear
Reviews are displayed on:
- The provider's profile page
- Search results (star rating)
- The provider's dashboard (for their reference)
Star Ratings and Written Feedback
Each review includes:
- Overall Rating: 1-5 stars
- Category Ratings: Wait time, bedside manner, staff
- Written Review: Patient's comments about their experience
- Likelihood to Recommend: Would they recommend this provider?
Review Guidelines
All reviews must follow our guidelines:
- Be based on actual patient experiences
- Focus on the healthcare experience
- Not contain inappropriate or offensive content
- Not include personal information (full names, addresses)
- Not be fraudulent or fake
Review Moderation
We monitor reviews to ensure quality:
- Automated screening for inappropriate content
- Manual review of flagged content
- Removal of reviews violating guidelines
- Investigation of fake review reports
Review Authenticity
We take steps to ensure reviews are genuine:
- Verified appointment system
- One review per visit
- Fraud detection algorithms
- Providers cannot pay to remove reviews
Updating or Removing Reviews
Patients can:
- Edit their review within 30 days
- Request deletion of their own review
Providers can:
- Report reviews that violate guidelines
- Respond publicly to reviews